Return Policy

Return Information

  • What is the return /exchange policy ? 

We accept returns, We allow returns for STORE CREDIT FOR RETURNS ONLY within  3 DAYS from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item.

ALL RETURN ITEMS must be in perfect condition in order to receive store credit. 

- All Sale Items are FINAL SALE 
(the item may have a slight defect & are mark down in price range . Some items are in perfect condition . Please see product details before purchasing )
- Must show proof of Receipt and/or Tracking number Status for ALL Returns 
Will not issue store credit or refund without proof 
- If Order is over $100 we do require a Valid Identification or Mail Billing showing the billing address matches for 1st time buyers
- Handbags/ Accessories/ Clearance/Sale items/ Holiday SALE / CYBER  MONDAY SALE  are final sale, no exceptions.

RETURNS CENTER: 

QUESTIONS : 

CALL CENTER : 

RETURN ADDRESS:

  • Store Credit:

What is store credit ? 


Store credit is a gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice.

If you have not received store credit for your return within a few days of returning the package, please CALL US so we can speed the process up for you. 

  • Missing Item or Defect 

I’m missing an item or my items arrived damaged or with a defect 

Please email us support@lamodishboutique.com, as soon as possible with images attached along with your invoice. We will not accept claims if  3 DAYS has passed from delivery date. 

 

KIM'S business hours are Monday-Friday from 12 – 6pm (EST). Any orders placed after 2pm will be counted on the following business day. Please allow 6-8 business days for all orders to be processed, fulfilled, and sent from our facility to the post office. Shipments within the U.S. range from 3-5 business days depending on your location and the efficiency of the postal office. We offer standard shipping for all orders. All orders will be packaged and fulfilled in the order in which they were placed.  Orders will process within 6-8 business days from your order date. Delivery to you will take an additional 2-5 days, based upon your location.

We are not responsible for any lost or stolen packages. Please file a claim with the carrier responsible for delivering your package. 

 

THANK YOU SO MUCH FOR SUPPORTING OUR SMALL BUSINESS<3

 

 

***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, PLEASE USE THE SAME EMAIL ON THE ORDER, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored. Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further. Sending a new message in the same message thread gives you a new later time and date. If you would like to send another message, please do send as a new message so your first message does not lose its spot in line. Thank you! (: